Customer Care Representative

At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Schedule

10am–7pm Monday–Friday and every 4th Saturday

Pay

$17.00/hour

Benefits

• Health, vision, and dental insurance with family and child coverage
• Short- and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• Discounted in-house services
• Employee assistance program
• Employee vehicle purchase program
• Paid time off to volunteer

Responsibilities

• Assist customers through all aspects of sales, service, and general inquiries via phone and email—ensure 100% customer satisfaction
• Support sales staff and management by scheduling customer appointments
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner-loyalty processes
• Provide long-term follow-up to our lease portfolio, manifests, and internal customer database
• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist managers with various clerical duties as needed
• Be friendly, professional, courteous, and efficient when working with all customers and employees
• Familiarize yourself with department structures and internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office
• Ability to communicate customers’ interests, needs, and requests to management and sales personnel
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, “smile” on the phone
• Professional work ethic