Customer Care Representative

About the Company

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function.

Responsibilities

• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat, and email
• Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, and product recommendations
• Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists, and products
• Communicate with management to escalate problems and recommend resolutions to better our consumer experience
• Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

Requirements

• Excellent written and verbal communication
• Passionate about helping others and finding solutions
• Ability to resolve inbound inquiries across channels with high empathy and customer engagement
• Ability to summarize and escalate issues quickly and concisely
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a team player
• Must be a self-starter and multi-tasker, while remaining responsible and detail-oriented

Preferred Qualifications

• Experience working in omnichannel CPG organizations
• Familiarity with ecommerce platforms (Shopify, Zendesk), best practices, and industry at large

Pay

$17.50 per hour starting salary

Schedule

Full-time role with a 40-hour work week

Benefits

• Employer matching (up to 3% of base salary) for company-sponsored 401K plan