Customer Care Representative

About Ruggable

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function.

Job Summary

Ruggable is looking for four full-time Consumer Care Representatives to join our team! This individual will act as the voice of Ruggable to our consumers, interacting with our North America customers primarily via phone, chat and email.

What You’ll Do

• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email
• Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc.
• Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists and products
• Communicate with management to escalate problems and recommend resolutions to better our consumer experience
• Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

What You’ll Need to Have

• Excellent written and verbal communication
• Passionate about helping others and finding solutions
• Able to resolve inbound inquiries across channels with high empathy and customer engagement
• Able to summarize and escalate issues quickly and concisely
• Profiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a team player
• Must be a self starter and multi-tasker, while remaining responsible and detail-oriented

Preferred

• Experience working in omnichannel CPG organizations
• Familiarity with ecommerce platforms (Shopify, Zendesk), best practices and industry at large

Compensation

• $17.50 per hour starting salary
• This is a full-time role with a 40-hour work week
• Employer matching (up to 3% of base salary) for company sponsored 401K plan

At Ruggable

Ruggable offers competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

To all recruitment agencies

Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.