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Jobs · Customer Service · Utah

Customer Care Representative

Riley Blake Designs · Lehi, UT · 3 wk ago
On-siteCustomer Service$17–$19/hrFull-time

About the role

Riley Blake Designs is a wholesaler that produces and ships high-quality fabrics and sewing supplies worldwide. Our goal is to inspire and connect creative individuals with innovative, top-quality products. We emphasize creativity while focusing on results.

Responsibilities

  • Represent Riley Blake Designs professionally and warmly in all communications, building positive relationships with every customer, sales associate, and internal team.
  • Aid B2B customers promptly and professionally by phone and email.
  • Quickly assess and diplomatically resolve customer issues and concerns.
  • Maintain a strong understanding of our products, services, and policies to assist and convey information clearly and efficiently to customers.
  • Help customers and sales reps with billing questions, product information, and shipping requests.
  • Accurately document customer interactions in the CRM system, maintaining thorough records for future reference.
  • Collaborate with team members and other departments to resolve complex problems and enhance the overall customer experience.

Qualifications

  • At least 5 years of phone and written customer support experience.
  • Proficiency with computers is essential for this role.
  • Experience with NetSuite or other CRM software is required.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and a proactive approach to finding solutions.
  • Ability to work both independently and as part of a team in a fast-paced environment.
  • Personal qualities including integrity, credibility, and dedication to Riley Blake Designs' mission.
  • Regular attendance is essential.

Education

  • BA or BS preferred.
  • Equivalent professional experience will be considered.

Personal Qualities

  • Knowledge of sewing, quilting, and pattern interpretation is required.
  • Machine embroidery experience is a plus.

Work Schedule

This is a full-time role with flexible hours between 7 AM and 5 PM, Monday through Friday, based on team needs—with the potential for a hybrid schedule on Fridays.

Benefits

  • Comprehensive medical and other benefits for full-time eligible employees.
  • 401(k) with company match.
  • AD&D, and life insurance.
  • Competitive paid time off policy with accrual.

Why Work at Riley Blake Designs?

Riley Blake Designs is a successful, expanding company. We’re seeking people who share our enthusiasm for our potential!

Great Culture: Known for its family-friendly environment, Riley Blake Designs fosters a healthy work-life balance.

We partner with some of the world's most recognized brands—Crayola, Mattel, John Wayne Enterprises, Jane Austen, Caterpillar, and many others.

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