Customer Care Representative

Why Join Pinnacle Propane?

• Medical, vision, and dental insurance
• Life insurance
• Community Volunteering Day – a paid day off to give back
• Generous paid time off and company holidays
• Retirement savings plan with employer contributions

Position Summary

The Customer Care Representative (CCR) handles all day‑to‑day front‑office activities and works closely with the Customer Care Supervisor to ensure satisfactory service. The role also supports administrative efficiency in the front office and may assist with propane bottle refilling after proper training and licensing.

Essential Job Responsibilities

• Answer calls and handle customer queries
• Adhere to assigned schedule and perform all assigned tasks
• Provide first‑level support for customer complaints or issues
• Research and resolve customer inquiries
• Discuss daily, weekly, and monthly performance results with the direct supervisor
• Maintain satisfactory daily call answer rate and first‑call resolutions

Competencies

• Communication – effectively communicate with teammates, managers, and customers
• Interpersonal Skills – understand relationship‑oriented aspects of social effectiveness and operate successfully in various social exchanges
• Teamwork – work together toward a common vision

Performance Measurements

• Independently performs routine tasks
• Consistently delivers quality work within allotted timeframes
• Demonstrates appropriate organizational skills
• Understands and ensures compliance with company policies and procedures

Qualifications

• High school diploma or equivalent (required)
• Effective communication skills and ability to interact with employees and customers
• Ability to resolve customer inquiries while maintaining a professional, calm demeanor
• Strong organization and attention to detail in a fast‑paced environment
• Proficient in Microsoft Office Suite or related software; high level of computer skills
• Fluent verbal and written English; knowledge of Spanish is an advantage

Travel and Hours

This is a full‑time position with standard operating hours. Minimal travel may be required as part of support responsibilities.

Physical Demands

• Regularly required to talk or hear
• Frequently required to stand, walk, use hands to finger, handle or feel, and reach
• Occasionally required to lift office products and supplies up to 20 pounds