Customer Care Representative

About the role

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Care Representative working onsite in Melbourne, Florida, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

Responsibilities

• Deliver exceptional customer care by responding to dealership personnel and vehicle owner inquiries accurately, professionally, and in a timely manner across all communication channels (phone, email, web forms, and online applications).
• Navigate multiple systems and utilize available resources to research, resolve, document, and follow up on customer inquiries, including initiating outbound contacts when appropriate.
• Meet or exceed established performance standards, including productivity, accessibility, quality assurance, and reliability.
• Identify, escalate, and communicate program concerns to the appropriate Senior Business Analyst, Team Leader, or Manager, while contributing ideas for process improvements and