Customer Care Representative

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

  Essential Duties And Responsibilities

  • Provide a variety of financial services such as account transfers, stop payment requests, check orders, statement requests, etc.
  • Identify the financial needs of our customers and timely resolve issues/concerns.
  • Ensure quick and proper responses to all reasonable customer requests.
  • Perform Maintenance to update customer and account information.
  • Perform research tasks as needed.
  • Perform daily responsibilities to maintain the efficient operations of the branch.
  • Follow all company policies and practices.

  Competencies

  • Excellent customer service skills
  • Ability to communicate with customers, internal employees and vendors on a daily basis through face-to-face, telephone, written and email interactions
  • Organized with a sense of strong time management and the ability to manage multiple task/projects and deadlines simultaneously
  • Ability to work in a team environment, interacting well, and in a positive manner, with coworkers and management
  • Understand and maintain a high level of confidentiality regarding all aspects of The New Washington State Bank
  • Ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution weighing customer satisfaction issues with Bank exposure to loss or fraud

  Computer Proficiency/Technical Skills

  • Patience
  • Empathy

  Education and Experience

  • High School Diploma or GED equivalent
  • At least 1 year of banking experience