Customer Care Representative

Responsibilities

• Answer inbound customer calls and establish follow-up with appointments.
• Make outbound customer calls to generate dealership traffic and new business.
• Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
• Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
• Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
• Participate in all team and process-development sessions.
• Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
• Utilize company systems daily (CRM, DMS, etc.).
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Complete any required forms, prepare change of address records, or update customer information using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Crosstrain in both sales and service departments as needed.
• Contact customers to respond to inquiries or to notify them of sales and service information.

Requirements

• Dealership BDC experience preferred
• Experience with VIN solutions and CDK preferred

Benefits

• Health Insurance - Multiple Plan Options
• Dental Insurance
• Vision Insurance
• Health Spiff Paid to Employees who opt out of Health Insurance
• 401k retirement
• Paid Sick Leave
• Paid Time Off
• Paid Holidays
• Company Paid Long-Term Disability Insurance
• Company Paid Life Insurance
• Optional Voluntary Life Insurance
• Optional Aflac Supplemental Insurance

Pay

$40,000-$55,000/year

Base Pay plus monthly commission

About the Role

Mangino Buick GMC is seeking a Customer Care Representative to join their Business Development Department. This role involves interacting with clients through various channels to ensure they have a positive experience and connect their needs with the dealership's offerings.

Schedule

Full Time