Customer Care Representative

About the role

Kolar Automotive Group has been serving the community for over 50 years. As a family-owned and operated business, we are dedicated to earning the trust of our customers, employees, and community.

Benefits

• 401(k)
• Health Insurance
• Life Insurance
• Paid Training
• Paid Vacation
• Paid Holidays
• No Sundays
• Discounts on service, parts and vehicles!

Responsibilities

• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming internet email leads and internet phone leads
• Be available to respond to email inquiries in a professional, well-spoken manner
• Aid customers in appropriate vehicle selection
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and departments promptly

Requirements

• Good verbal and written communication skills
• Proficient with Microsoft Word, Excel, and Outlook
• Ability to hit sales quotas and closing percentages
• Must have a clean & valid driver’s license