Customer Care Representative

Anticipated start date: September 28th, 2026. Post-training hours will include Monday 9:30 AM–7:00 PM, Tuesday–Thursday 10:30 AM–7:00 PM, and Friday 10:30 AM–6:00 PM.

About the Company

Since 1913 we’ve been committed to supporting the jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology-focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

Responsibilities

• Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.
• Respond to omnichannel requests, providing support to customers, jewelers, and agents.
• Assist customers, jewelers, and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
• Listen actively to customers to identify their needs and aim for first-call resolution.
• Utilize dual screens and multiple programs efficiently.
• Maintain consistency in adhering to all customer service performance metrics.
• Demonstrate a drive to meet goals and continuous professional growth.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum Qualifications

• High school diploma or GED
• Proficiency in Microsoft Office and Outlook
• Proficiency in typing and navigating multiple systems and screens simultaneously

Preferred Qualifications

• 6 months to 1 year of customer service experience
• A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear

Benefits

• Competitive compensation including performance bonuses
• Generous paid time off
• Top-tier retirement program with 401(k) matching and additional company contributions
• Collaborative culture with talented, passionate peers who value ownership and continuous learning
• 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified with an environment of innovation and growth

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.