Customer Care Representative

About the role

GoHiya is seeking a Customer Care Representative for hands-on work centered on customer resolution and the day-to-day demands of inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The position applies customer care service representation within contact center operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. For GoHiya, that result is measured through customer care service representation within contact center operations.

Skills

• Use Omnichannel Customer Support and CRM confidently when carrying out customer care service representation within contact center operations.
• Apply Customer Communication without losing track of exceptions, owners, or deadlines tied to customer care service representation within contact center operations.
• Document Follow-Up decisions clearly enough that another teammate can follow the reasoning behind customer care service representation within contact center operations.
• Use sound judgment around Queue Management, especially when customer care service representation within contact center operations requires escalation instead of assumption.

Responsibilities

• Review the Customer Care Representative workflow at GoHiya by helping the team resolve routine issues within approved authority.
• Maintain the Customer Care Representative workflow at GoHiya by helping the team document commitments and next actions.
• Track the Customer Care Representative workflow at GoHiya by helping the team escalate complex cases with enough context for the next owner.
• Own the Customer Care Representative workflow at GoHiya by helping the team handle assigned customer or client requests.
• Coordinate the Customer Care Representative workflow at GoHiya by helping the team review available case history before responding.

Role Details

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.