Customer Care Representative

About the role

The Gilbert's Family of Companies is one of Okeechobee's largest employers and is regarded as a premier place of employment. The team spans Gilbert Chevrolet, Gilbert Ford, Gilbert Oil Company, Gilbert Collision Center, Gilbert Fleet & Commercial, Gilbert Outdoors, Gilbert Line-X, Gilbert Experience, Gilbert Transports and Gilbert Realty Group. We are seeking a Customer Care Representative to join our customer-focused team.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are a Drug Free Workplace.

Benefits

• Medical, Dental, Vision and other Supplemental Insurance plans are offered
• Paid time off, including Holiday Pay
• Family owned and operated for over 100 years

Schedule

Family friendly atmosphere and schedule, including closed on Sundays.