Customer Care Representative

About the role

Dieterich Bank is a financial institution with approximately $1.5 billion in assets, operating 16 locations in South Central Illinois and the Metro East region, along with a loan production office in St. Louis. We are committed to fostering a supportive, family-friendly environment that prioritizes work-life balance and employee well-being.

Job Details

The Customer Care Representative I role involves providing information and solutions to callers regarding deposit products, loans, bank services, and online banking products and services. Key responsibilities include offering exceptional customer service, maintaining accuracy, resolving customer concerns promptly, and developing new customer relationships.

Qualifications

• High school diploma or equivalent
• 1+ year of experience in retail, office, bank, or customer service preferred
• Demonstrate core values of Integrity, Value, Service Excellence, & Teamwork
• Maintain professionalism and accuracy in daily work
• Maintain confidentiality
• Diffuse conflict quickly and efficiently
• Be flexible with work hours and duties
• Demonstrate regular attendance and punctuality
• Show problem-solving skills
• Show detail orientation and organization
• Ability to multitask and switch quickly between activities
• Respond positively to feedback and redirection
• Proficient in Microsoft Office

Work Schedule

This position requires 40 hours per week, with typical work hours between 7 a.m. and 5 p.m., and a Saturday rotation with the Customer Care team. Overtime may be required depending on workload, and some travel for training and seminars or other branches may be necessary.

Perks of the job

• Group Health Insurance
• Group Dental & Vision Insurance
• Life, AD&D & LTD Insurance
• 401(k) Plan with employer matching
• Employee Assistance Program
• Discretionary Profit Sharing Plan
• Discretionary Bonus Plan
• Paid Time Off (including holidays, sick time, personal time, and vacation)
• 8 hours of paid time volunteering with a charity of your choice

Benefits

We are proud to offer an inclusive environment where employees can thrive both professionally and personally. Join us at Dieterich Bank and make a difference in the lives of our customers, businesses, and communities.

Application Information

To apply, please submit your resume and cover letter detailing your interest in the Customer Care Representative I position. Interested in joining Dieterich Bank's Green Team? Apply today.

EEO/AA/Vet/Disability Employer

Dieterich Bank is committed to diversity and inclusion, and we welcome applications from all qualified individuals.