Customer Care Representative

Working for Denver Water offers a rewarding and comprehensive employment experience marked by exceptional benefits and a strong organizational culture. Employees enjoy a robust 401(k) plan with employer contributions, a secure pension fund to support long-term financial well-being, and high-quality benefits that include a generous PTO package as well as medical, dental, and vision coverage.

At the heart of Denver Water’s workplace are its core values: vision, integrity, passion, excellence, and respect. These principles guide every aspect of the organization, fostering a collaborative and purpose-driven environment where employees are empowered to make a meaningful impact on the community and the future of water sustainability.

Interview/Start Date: Denver Water will conduct in-person interviews for this position. A call simulation and screening questions will determine eligibility for an interview. The start date is Monday, September 14th, 2026.

About the role

This position is open to all qualified candidates; however, bilingual (English/Spanish) candidates are preferred. Under direct supervision, you will represent Denver Water as the first point of contact for customers, handling complaint processing, problem-solving, troubleshooting, research, billing inquiries, payment processing, and investigations. You will perform work according to established policies and procedures while delivering high-quality customer service to internal and external customers.

Responsibilities

• Assist customers via email and phone using multiple systems.
• Follow up, review, and update unresolved customer inquiries to ensure satisfactory resolution.
• Perform basic math and accounting functions, articulate billing discrepancies, reconcile account consumption and billing, provide payment options, process payments, and waive fees as authorized.
• Recognize, document, and alert supervisors of trends related to customer inquiries.
• Authorize and/or make billing adjustments in accordance with departmental authority.
• Meet productivity and service quality expectations to deliver front-end customer service.
• Perform related work as required.

Benefits

• Robust 401(k) plan with employer contributions.
• Secure pension fund for long-term financial well-being.
• Generous PTO package.
• Comprehensive medical, dental, and vision coverage.