Customer Care Representative

Key Responsibilities

• Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
• Place Outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
• Answer customer inquiries, complaints, or concerns
• Customer service de-escalation with prompt and effective response
• Strong attention to detail
• Strong note taking skills – effective written communication
• Strong verbal communication skills

What You’ll Need To Be Successful

• A High School Diploma or equivalent
• 2+ years experience call center/phone experience
• Minimum 2 years related mortgage experience a plus, but not required
• Must have high level of integrity and professionalism
• Experience using Microsoft Office Suite
• Working knowledge of Microsoft Office products
• Bilingual in Spanish a plus

What We Offer

• Competitive salary
• Medical, Dental, Vision coverage
• Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K
• Basic Life, Voluntary Life, and Paid Parental Leave benefits
• Opportunity for a performance based bonus based on position and department

How to Apply

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team!