Customer Care Representative

About the role

The Customer Care Representative (CCR) registers patients for outpatient services and inpatient admissions, performs insurance verifications and co-pay collections, and assists patients by being knowledgeable about the organization.

Responsibilities

• Accurately registers patients for outpatient services and inpatient admissions and schedules patients.
• Performs insurance verifications and co-pay collections.
• Assists patients by being knowledgeable about the organization.
• Contributes to CMH success by providing exceptional service that is respectful, compassionate, and customized to the individual's needs.

Requirements

• Strong communication, organizational, and problem-solving skills.
• Able to flow between tasks and exercise independent judgment as needed.
• Knowledgeable about the organization to assist patients when needed.
• A working knowledge of general office equipment including computer, fax, scanner, and multi-line phone system.
• Medical terminology is preferred.
• Ability to type with accuracy and minimal error including 10 key.
• Patience, attentiveness, clear communication skills, excellent time management skills, and a calming presence.
• Attention to detail and ability to accurately perform data entry.

Qualifications

• High School diploma or equivalent experience/education.
• Medical terminology knowledge preferred and experience in healthcare field preferred.

Skills

• Communication skills.
• Organizational skills.
• Problem-solving skills.
• Knowledge of general office equipment.
• Medical terminology.
• Ability to type with accuracy and minimal error.
• Patience.
• Attentiveness.
• Clear communication skills.
• Excellent time management skills.
• Calming presence.
• Attention to detail.
• Data entry skills.

Benefits

N/A

Pay

Dependent on experience, Pay Range: $24.47 to $36.66

Schedule

N/A

Benefits

N/A