Customer Care Representative

About the role

The Customer Care Representative at Cincy Connect Services improves customer resolution while supporting customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The role ensures customer care service representation with confirmed facts separated from assumptions and unresolved questions.

Good work is measured by fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Responsibilities

• Use Customer Service and Issue Resolution confidently in customer support outsourcing.
• Apply Service Recovery without losing track of exceptions, owners, or deadlines.
• Document Customer Experience decisions clearly for seamless handoffs to teammates.
• Use sound judgment in Help Desk Operations, escalating when necessary instead of assuming.
• Coordinate workflow by escalating complex cases with sufficient context for the next owner.
• Handle assigned customer or client requests as part of the workflow.
• Maintain workflow by reviewing available case history before responding.
• Resolve routine issues within approved authority.
• Document commitments and next actions to ensure traceability.
• Ensure remote execution leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.