Customer Care Representative

About the role

The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.

Responsibilities

• Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.