Customer Care Representative

About the role

Bravera Bank is seeking a full-time Customer Care Representative in Bismarck, ND. This role is for an employee- and director-owned company dedicated to enhancing customer experiences and organizational progress.

Responsibilities

• Answering incoming calls and assisting customers with transaction processing while providing quality service.
• Researching and responding to online chat requests from customers.
• Multitasking through multiple computer systems while maintaining a customer-focused mindset.
• Opening and maintaining deposit accounts, internet banking, debit/ATM cards, wire transfers, address change requests, and IRA accounts.
• Working effectively with other departments to resolve customer issues.
• Cross-selling all bank products and services.
• Knowing and following current banking policies, procedures, and regulations.
• Promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations.
• Maintaining a high level of confidentiality and professionalism regarding all employee and customer issues and information.
• Leveraging opportunities to contribute to the overall success of the organization by engaging with all entities of Bravera Holdings Corp.
• Adhering to all banking rules and regulations, including the Bank Secrecy Act, and reporting any suspicious activities to the BSA Officer.

Qualifications

• A high school diploma or equivalent with 1-2 years of post-secondary education preferred.
• 1-3 years of banking experience or customer service experience.
• Bilingual in English and Spanish preferred.

Benefits

• A competitive and rewarding compensation package including a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time, and stock opportunities.
• Investment in the growth and development of team members through training opportunities and tuition reimbursement.

Schedule

Monday through Friday, 9:00 AM - 6:00 PM

Pay

Competitive salary with potential for incentive compensation.