Customer Care Representative

About the role

Handle inbound customer calls and/or emails with empathy and professionalism.
Resolve issues, answer questions, and provide proactive solutions.
Document interactions and follow up as needed.
Participate in special projects and adapt to evolving priorities.
Deliver a WOW experience on every call—customers should hear your smile!

Responsibilities

• Handle inbound customer calls and/or emails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call—customers should hear your smile!

Requirements

• High school diploma or GED.
• Customer service experience (call center, insurance, or banking preferred).
• Strong communication, listening, and problem-solving skills.
• Able to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup.

Qualifications

• 2+ years of customer service experience.
• Prior remote work experience.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Technology proficiency.

Benefits

• Comprehensive training (paid virtual training).
• Career growth opportunities (advancement opportunities and tuition reimbursement).
• Medical, dental, vision, and more benefits.
• Paid time off (including holidays).
• Flexible schedule (shifts may vary and include weekends and holidays).

Pay

Competitive pay + shift differentials for nights/weekends.

Schedule

Full-time, 40 hours/week.
Shifts may vary and include weekends and holidays.
Must be available to work as late as 9 PM EST.
Periodic shift bids determine schedules based on business needs.

Work Environment

• Full-time, 40 hours/week.
• Shifts may vary and include weekends and holidays.
• Must be available to work as late as 9 PM EST.
• Periodic shift bids determine schedules based on business needs.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

We support the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.