Customer Care Representative

About the role

Handle inbound customer calls and/or emails with empathy and professionalism.
Resolve issues, answer questions, and provide proactive solutions.
Document interactions and follow up as needed.
Participate in special projects and adapt to evolving priorities.
Deliver a WOW experience on every call—customers should hear your smile!

Responsibilities

• Handle inbound customer calls and/or emails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call—customers should hear your smile!

Requirements

• High school diploma or GED.
• Customer service experience (call center, insurance, or banking preferred).
• Strong communication, listening, and problem-solving skills.
• Able to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup.

Qualifications

• 2+ years of customer service experience.
• Prior remote work experience.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Technology proficiency.

Benefits

• Comprehensive training.
• Career growth opportunities.
• Tuition reimbursement (up to $5,000/year after 6 months).

Pay

Competitive pay + shift differentials for nights/weekends.

Schedule

Full-time, 40 hours/week.
Shifts may vary and include weekends and holidays.
Must be available to work as late as 9 PM EST.
Periodic shift bids determine schedules based on business needs.

Work Environment

• Full-time, 40 hours/week.
• Shifts may vary and include weekends and holidays.
• Must be available to work as late as 9 PM EST.
• Periodic shift bids determine schedules based on business needs.

What We’re Looking For

• Great communicator.
• Natural problem solver.
• Passionate about delivering exceptional service.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.