Customer Care Representative
About the role
We are seeking a Customer Care Representative to support a high-volume service center that assists customers across Life and Annuity products. This role is based on site in League City, Texas and plays a key part in delivering accurate, compliant, and compassionate service to our policyholders and authorized parties.
Responsibilities
- Answer incoming calls and provide support related to life and annuity policies
- Process payments and update account information accurately and timely
- Provide clear, compliant information to policyholders, beneficiaries, and other authorized parties
- Navigate multiple systems to research and resolve inquiries
- Aid with special projects and additional support needs as assigned
Requirements
High school diploma or equivalent
Customer service experience in insurance, banking, finance, retail, food service, or other fast-paced service environments
Strong communication skills, attention to detail, and ability to multitask
Comfort using multiple computer systems and Microsoft Office tools
Qualifications
Not specified
Skills
Not specified
Benefits
Comprehensive training and ongoing support
Competitive benefits package
Casual, team-focused work environment with opportunities to grow
Pay
Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions
Schedule
Not specified