Customer Care Representative | $60/hr Remote

Role Responsibilities

• Design and develop training data and realistic scenarios to improve AI driven customer service systems.
• Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
• Apply conflict resolution expertise to train AI models on empathetic and de escalation focused responses.
• Conduct regular quality audits of AI generated conversations to ensure human like and effective communication.
• Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
• Translate customer interaction insights into actionable recommendations for AI feature improvements.
• Stay current on customer service and AI best practices and apply them to model training workflows.

Requirements

• Proven professional experience in customer service roles.
• Excellent written and verbal English communication skills with strong attention to detail.
• Strong multitasking ability in fast paced remote environments.
• Demonstrated expertise in conflict resolution and customer de escalation.
• Able to convert customer needs and pain points into structured AI training inputs.
• Ability to work with technology and learn new platforms quickly.
• Collaborative mindset with a focus on continuous improvement.