Customer Care Representative $17 hourly

About the role

As a Customer Service Representative at Raymour and Flanigan, you will play a crucial role in enhancing the customer shopping experience. Your responsibilities include assisting customers with scheduling deliveries, managing payments, and addressing their questions and concerns.

Responsibilities

• Play an important role in the lifecycle of every customer's purchase
• Bridge the gap between the dream and the reality by assisting customers with scheduling deliveries, managing payments, and skillfully acknowledging customer questions and concerns
• Work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened
• Provide genuine, friendly, personable, and professional service
• Communicate effectively, demonstrate interpersonal and organizational skills, and multi-task within a fast-paced service environment
• Proactively resolve escalated customer issues
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
• Flexibly work a retail schedule that includes days, nights, weekends, holidays, and events

Requirements

We need someone who consistently provides genuine, friendly, personable, and professional service. Effective communication, interpersonal, and organizational skills are essential, along with excellent listening skills and the ability to multitask within a fast-paced service environment. Proactive problem-solving, customer satisfaction, and conflict resolution are also key.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service
• Effective communication, interpersonal, and organizational skills
• Educational background relevant to customer service or retail experience
• Excellent listening skills and the ability to multi-task within a fast-paced service environment
• Proactive problem-solving, customer satisfaction, and conflict resolution skills

Skills

• Customer service
• Call center
• Customer support
• Customer satisfaction
• Problem-solving
• Communication skills
• Interpersonal skills
• Organizational skills
• Active listening
• Empathy
• Resolution time
• Customer feedback
• Service excellence
• Escalation management
• Chat support
• Email support
• CRM (Customer Relationship Management)

Benefits

Raymour and Flanigan offers a comprehensive compensation package including health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners, and much more!

Pay

The pay for this role is commensurate with experience.

Schedule

The schedule for this role is part-time, with 20-35 hours per week.

Benefits

The benefits offered include health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners, and much more!

Company Culture

We believe in treating our associates well, which in turn raises the bar in our business. We strive to create a supportive and inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are committed to an inclusive workforce and a discrimination-free workplace.

Equal Opportunity Employer

We are committed to a discrimination-free workplace where associates are treated with respect and dignity. We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.