Customer Care Project Coordinator

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Solicit sales of new or additional services or products.
• Manage and oversee customer care projects from initiation to completion.
• Collaborate with cross-functional teams to ensure project success.
• Provide excellent customer support and address inquiries or concerns promptly.
• Analyze project data to identify areas for improvement and enhance positive customer experience.

Skills

• Customer satisfaction focused with the ability to build positive relationships with internal and external customers.
• Effective communication (internal/external, written/verbal/phone).
• Highly organized with the ability to manage multiple issues simultaneously.
• "Can-Do" attitude with high professional and personal ethics, values, and integrity.
• Ability to lead meetings and work self-sufficiently within a team-oriented environment.
• Technical skills include Internet, Microsoft Word, Excel, PowerPoint, and general computer input/output file processing.
• Independent, self-reliant, and adaptable contributor within a team environment.
• Effective problem-solver dedicated to prompt resolution and clear communication with clients and internal team members.
• Positive attitude and open to learning new experiences and skills.
• Basic understanding of project management principles.
• Upholds professionalism and remains focused in a dynamic and evolving environment.