Customer Care Intake Representative I

This is a Fully Remote Job 1. About Our Client:This organization operates in the healthcare equipment and services sector, focusing on improving the lives of people with disabilities. It is the largest provider in North America of mobility products and services, including manual and power wheelchairs, medical supplies, and assistive technologies. The company addresses challenges related to health, independence, and daily participation by delivering personalized solutions and maintains a workforce committed to diversity and inclusivity. 2. About the Opportunity:The Customer Care Intake Representative I is responsible for accurately and efficiently processing medical supply reorder requests while providing a high level of customer service. This role ensures proper execution of standard procedures, verifies insurance details, and supports customers with routine inquiries, contributing to the smooth operation of supply reorders and customer satisfaction. 3. Responsibilities:Process reorder requests accurately, verifying insurance and customer information.Communicate with customers by phone and email to handle routine inquiries and updates.Verify insurance coverage, deductibles, and out-of-pocket expenses.Coordinate with payers, distributors, and internal teams to complete orders.Collect and process payments before shipment.Escalate complex issues to appropriate team members.Maintain compliance with company policies and regulatory requirements.Protect employee and customer confidentiality and adhere to relevant policies and regulations.Deliver excellent customer service internally and externally, providing solutions to concerns. 4. Requirements:High School diploma or GED.At least one year of experience in insurance eligibility verification.At least one year of experience calculating deductibles and coinsurance for primary and secondary insurance policies.Background knowledge of Medicaid, Medicare, and private insurance. Preferred:Associate degree in a relevant field.Basic knowledge of insurance processes.Ability to manage multiple priorities in a fast-paced environment.Strong communication, listening, organization, and decision-making skills. 5. Pay Range and Compensation Package:The pay range for this position is $19.71 to $25.63 per hour. Actual compensation depends on skills, qualifications, experience, and location. 6. Benefits & Perks:Medical insuranceDental insuranceVision insuranceShort-term and long-term disability insurance401(k) retirement planLife insurance Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.