Customer Care Coordinator - Seasonal
About the role
Seasonal support from October to January with overtime opportunities available. Consistent, scheduled hours and employee meat discounts are offered. On-the-job training is provided.
Purpose
The Customer Care Coordinator will work within Agri Beef’s Ecommerce Department, specializing in marketing premium beef and pork products direct to consumers via the website www.snakeriverfarms.com. This role serves customers by providing product information, resolving product-related problems, and delivering overall customer care. The ideal candidate will exemplify leadership, communication, time management, and team-building skills while working with others to proactively evaluate the company’s vision and strategy. This is a demanding, customer-facing position within a fast-growing direct-to-consumer business.
Responsibilities
- Act as the main point of contact for customers via phone, email, and web chat, assisting current and potential customers with questions about products and services.
- Resolve product and service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure customer satisfaction.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Maintain a positive attendance record through consistent and punctual attendance.
- Be available Monday through Sunday (primarily Monday through Friday during standard business hours) at various times based on the monthly schedule.
- Perform other related duties as assigned.
Qualifications
- Outstanding verbal and written communication skills.
- Ability to multitask and function in a fast-paced environment.
- Excellent attention to detail.
Experience & Education
- Customer service experience is a plus but not required.
- A Bachelor’s degree in Communication, Marketing, Public Relations, Journalism, and/or Business is preferred but not required.