Customer Care Coordinator

About the role

The Customer Care Coordinator at Urban Park Services will take ownership of customer resolution within remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. Every handoff should show what is complete, what is pending, and who owns the next step.

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Responsibilities

• Coordinate the Customer Care workflow by helping the team document commitments and next actions.
• Review the Customer Care workflow by helping the team escalate complex cases with enough context for the next owner.
• Maintain the Customer Care workflow by helping the team handle assigned customer or client requests.
• Track the Customer Care workflow by helping the team review available case history before responding.
• Own the Customer Care workflow by helping the team resolve routine issues within approved authority.

Success Profile

• Use Parking Service Operations and Documentation confidently when carrying out customer care coordination.
• Apply Customer Service without losing track of exceptions, owners, or deadlines.
• Document Issue Resolution decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Service Recovery, especially when escalation is required instead of assumption.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.