Customer Care Coordinator

Full-time, associate-level role. 100% remote within the United States.

About the role

The Customer Care Coordinator supports customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations, with a focus on customer resolution. The role ensures that confirmed facts are separated from assumptions and unresolved questions in day-to-day customer care coordination.

Responsibilities

• Track and own the Customer Care Coordinator workflow by helping the team escalate complex cases with sufficient context for the next owner.
• Handle assigned customer or client requests as part of the workflow.
• Coordinate case reviews by ensuring the team checks available case history before responding.
• Resolve routine issues within approved authority.
• Maintain workflow by documenting commitments and next actions.
• Ensure customer resolution is accurate, secure, traceable, and ready for the next authorized teammate.

Skills

• Use Customer Care Coordinator Documentation and CRM confidently.
• Apply clear customer communication without losing track of exceptions, owners, or deadlines.
• Document follow-up decisions clearly so another teammate can understand the reasoning.
• Use sound judgment, especially when escalation is required instead of assumption.

What matters most

Success is defined by customer resolution that is current, exceptions that have clear owners, and work that can be continued by another authorized teammate without reconstructing history.

Pay

Base salary: $40,000–$60,000 per year.