Customer Care Center - Account Manager I - III - Commercial Lines

About the role

The Cincinnati Customer Care Center is seeking an account manager to handle policies being serviced by the Customer Care Center on behalf of our independent agents. This position is based at our Headquarters in Fairfield, Ohio.

Responsibilities

• Act as the primary point of contact for policyholders and agencies
• Creatively resolve challenges or obstacles to provide superior customer service
• Take ownership and initiative to effectively and efficiently manage tasks
• Use proficient time management, organizational skills, and collaboration
• Identify and explain coverage gaps and exposures to insureds using language understandable to non-insurance professionals
• Underwrite and price policies, including direct correspondence with policyholders
• Use technology to analyze reports to determine profitability and pricing needs for renewal and new business opportunities
• Maintain overall quality and efficiency of work performed on the team
• Maintain an assigned territory size and volume
• Meet high demand of requests within stated service standards while maintaining accuracy
• Assist with training new associates as needed

Requirements

• A high school diploma or equivalent required
• An associate or bachelor's degree preferred
• An active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire
• 2+ years of property and casualty insurance experience required
• Experience with underwriting and/or risk selection within a carrier or agency preferred

Qualifications

• Ability to analyze situations and make decisions
• Clearly explain complex insurance issues to customers with little to no insurance knowledge
• Learn coverage forms, company products, company appetite and procedures
• Work autonomously with attention to detail
• Use various software and operating systems
• Collaborate with others to get results, including being flexible and open to change
• Ensure compliance with state licensing requirements

Skills

• Excellent communication skills
• Strong problem-solving abilities
• Attention to detail
• Time management and organizational skills
• Customer service orientation

Benefits

We offer a variety of benefits and amenities to enhance your talents and enjoyment of your career. These include:

• Competitive compensation package including base salary ranging from $50,000 to $80,000 annually
• Annual cash bonus and stock incentives based on company and individual performance
• Continuous learning and development opportunities
• Flexible work arrangements
• Health, dental, and vision insurance
• Retirement savings plans
• Employee assistance programs
• Professional development and advancement opportunities

Schedule

This position is full-time and based at our Headquarters in Fairfield, Ohio.

Pay

The pay range for this position is $50,000 - $80,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities.

Equal Opportunity Employer

We are committed to providing equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law.