Customer Care Associate II - USABlueBook- Atlanta, GA

Preferred Qualifications

• Previous customer service experience.
• Bilingual in English and Spanish.

About the role

Provides customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.

Responsibilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Solves customer issues including issuance of credit concessions.
• Performs necessary follow-up to ensure customer service expectations are met.
• Builds relationships if assigned a specific customer base.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Utilizes in-depth product knowledge to answer more specialized product calls.
• May be responsible for outbound calls to vendors.
• Selects correct processes from clearly prescribed rules, past practices or instruction.
• Sets seeks advice and guidance on non-routine or problem areas from supervisor.
• Deviations from the norm are cleared by the supervisor.
• Understands and supports compliance issues if required for assigned customer base.

Requirements

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.

Qualifications

Typical Training/Experience: HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Skills

Uses computerized system for tracking, information gathering, and/or troubleshooting. Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors. Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Understands and supports compliance issues if required for assigned customer base.

Benefits

No benefits mentioned in the job posting.

Pay

No pay details provided in the job posting.

Schedule

No schedule details provided in the job posting.