Customer Care and Sales Advisor - I
Cable One/Sparklight Careers · Natchez, MS · 2 days ago
Business DevelopmentFull-time
Key Responsibilities
- Learn and apply Retention, Sales, and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
- Actively listen and ask questions to understand customer needs, showing empathy and respect.
- Handle a variety of customer-facing duties, including:
- Addressing requests to disconnect or remove services
- Providing billing and pricing information
- Resolving standard issues or educating customers on resolution steps
- Scheduling service appointments when resolution isn’t possible
- Arranging product returns or exchanges
- Managing add/change/delete requests in hosted platforms
- Use effective telephone-based selling skills to:
- Build rapport and identify customer issues
- Offer creative solutions and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and efficiently input orders.
- Meet or exceed weekly and monthly sales activity goals.
- Follow company-approved scripts to ensure consistent communication.
- Assist with special projects as assigned.
Qualifications
- Ability to work on-site at a store location.
- High School Diploma or GED.
- Ability to ask fact-finding questions to identify solutions aligned with customer needs.
- Demonstrated patience and professionalism in all customer interactions.
- Working knowledge of Cable One products and services.
- Strong communication and active listening skills.
- Ability to remain composed and empathetic in high-pressure situations.
- Ability to sit for extended periods, use hands, talk, and hear.
- May be required to lift up to 10 pounds.
Benefits
- Health from Day One: Medical, dental, and vision plans start immediately.
- Protect What Matters: Life insurance for you and your loved ones.
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days.
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one.
- Extra Peace of Mind: Group legal plan and identity theft protection.
Additional Perks
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year.
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements.
- Grow Your Career: Clear advancement opportunities.
- Team Vibes: Collaborative work environment where ideas and teamwork thrive.