Customer Care Agent (CCA082426)

About the role

Customer Care Agent
Job Summary
In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.
During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans.

Responsibilities

• Engage in cross-selling and retention activities
• Make outbound phone calls to newly enrolled and existing policyholders
• Ensure customer satisfaction and guide members through plan benefits
• Enroll clients in Medicare insurance products during peak times
• Assist with enrolling clients in Medicare plans
• Participate in Population Health initiatives

Requirements

• If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team
• Prolonged periods of sitting at a desk and working on a computer
• A hardwired high-speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps

Qualifications

• Recent insurance, call center, or sales experience preferred
• A high school diploma or GED required

Skills

• Strong work ethic and ability to build client relationships
• Solutions-focused mindset
• Propensity to advocate for consumers and be a sales team liaison
• Ability to adjust to business needs and changes
• Flexibility with business needs - Commit to high-volume hours during peak season
• Technology skills - Efficiency with Google Suite, soft phones, and multiple screens is crucial for success

Benefits

• Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D)
• 401(k) + company match
• Discretionary profit sharing
• Paid time off
• Floating holidays
• Tuition reimbursement
• Other paid leaves vary based on work location

Pay

High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training

Schedule

Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic