Customer Care Agent

Work Type

Onsite - Monday through Friday

Location Details

Memphis, Tennessee Headquarters - 711 N Front Street

Work Hours

8 am - 5 pm CST

How You Will Make An Impact

A Varsity Spirit Customer Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced environment. What You Will Do:

• Process customer calls with an EPIC APPROACH: Etiquette at all times, Proper procedure, Initiates problem solving, and Closure/ follow up, depending on the nature of the call.
• Utilize team approach throughout conversation referencing co-working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base.
• Mail out catalogs and swatches daily.
• Answer customer service emails.
• Special project involvement.
• Proficient keyboarding skill.
• Ability to multitask in a high pace environment.
• Cross training with accounting and sales support.
• Reception coverage

Qualifications

• Maintain a positive, encouraging attitude at all times.
• Excellent verbal and written communication.
• Task-oriented and self-motivated.
• Systems/Applications: Contact Center Management (phone system), Salesforce (CRM), OMS (Order Management System), AS400, JDEdwards, Microsoft Office (Excel, Word, etc.).

Education/Experience

• Associates Degree in Public Relations, Marketing, or English or equivalent.
• Prior experience demonstrating success in a Customer Service oriented position.

Physical Requirements

Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis. The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

About the Role

Join the best team in sport & spirit at Varsity Brands, where we believe every student deserves the opportunity to succeed and every educator wants to make a difference. Through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

Skills

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience.

Requirements

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.