Customer Care Advocate

Role Overview And Core Responsibilities

Provide customer support for identity-related issues, including data exposure and fraud situations.
Assess customer issues quickly and provide clear, actionable guidance.
Handle inbound/outbound calls and maintain strong customer relationships.
Accurately document interactions and perform data entry in CRM systems.
Troubleshoot basic technical and customer account-related issues.
Manage multiple cases simultaneously with high attention to detail and urgency.
Collaborate with team members and follow guidance while also taking initiative when needed.

Required Knowledge And Experiences

• Microsoft Office (Excel, Word, Outlook) – for documentation and communication
• Customer Relationship Management (CRM) systems – for case tracking and customer records
• Internet and system navigation skills – to efficiently access tools and information
• Data entry and basic troubleshooting skills – for accurate issue resolution

Benefits That Support Every Part Of Your Life

• For Your Health: Medical, dental, and vision coverage, plus supplemental plan options.
• For Your Protection: Basic life and AD&D, optional voluntary life and AD&D, short- and long-term disability.
• For Your Family: Adoption assistance, fertility planning coverage, caregiver support, Dependent Care FSA, Care@Work membership, and up to 12 weeks of paid parental leave.
• For Your Future: Tuition reimbursement, flexible time off, Employee Stock Purchase Plan (ESPP), and long-term care insurance.
• For You: Professional therapy, coaching, emotional well-being programs, guided meditation, and resources for physical, mental, social, and financial wellness.

Pay Scale Information

The pay range for this position is $18.22 - $26.44 per hour.