Customer Care Advisor
Job Summary
IDR is seeking a Customer Care Advisor to join one of their top clients in Suwanee, GA. The position is a contract to hire and offers $18/hr W2.
Position Overview
- Receive inbound inquiries regarding products and services
- Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
- Investigate and resolve a variety of technical and non-technical inquiries
- Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status
Required Skills
- 1+ years of professional experience working in a Call Center or customer service
- 1+ years of professional experience, troubleshooting, tech support, or help desk
- Ability to handle customer request via phone calls, chat sessions and emails
- Successful background taking 60+ inbound calls per day
- Excellent communication skills and high level of professionalism
- High Technical Aptitude, troubleshooting experience
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for their expertise and the high-touch approach of their Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Their best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With their commitment to empowering talent and developing leaders, they're passionate about what they do and how they do it, and they look forward to working with you.