Customer Care Advisor

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. This is a contract‑to‑hire position; fully onsite in Suwanee, GA paying $18/hr W2.

Position Overview

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non‑technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience in troubleshooting, tech support, or help desk
• Ability to handle customer requests via phone calls, chat sessions, and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High technical aptitude with troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full benefits; medical, vision, dental, and more!
• Opportunity to get in with an industry‑leading organization
• Close‑knit and team‑oriented culture

Why IDR?

• 25+ years of proven industry experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager committed to your success
• Medical, dental, vision, and life insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row