Customer Assistant Representative - Shelburne
Enterprise · Burlington, VT · 3 wk ago
On-siteOTHR$18/hrPart-time
About the role
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This is a part time position with a starting rate of pay $18 / hour based on a 25 work week. Employees have the opportunity to earn yearly merit increases based on performance.
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a high school diploma or GED.
- Must have two years college experience OR at least two years of customer service experience.
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Schedule
- Monday: 7:00am - 12:00pm
- Wednesday: 7:00am - 12:00pm
- Friday: 7:00am - 4:00pm
- Saturday: 8:30am - 12:00pm
Pay
$18 / hour based on a 25 work week.
Qualifications
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
Skills
- Customer Service
- Administrative Support
- Service Customer
- Rental Back-Up
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Pay
$18 / hour based on a 25 work week.
Schedule
- Monday: 7:00am - 12:00pm
- Wednesday: 7:00am - 12:00pm
- Friday: 7:00am - 4:00pm
- Saturday: 8:30am - 12:00pm
Qualifications
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
Skills
- Customer Service
- Administrative Support
- Service Customer
- Rental Back-Up
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Pay
$18 / hour based on a 25 work week.
Schedule
- Monday: 7:00am - 12:00pm
- Wednesday: 7:00am - 12:00pm
- Friday: 7:00am - 4:00pm
- Saturday: 8:30am - 12:00pm
Qualifications
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
Skills
- Customer Service
- Administrative Support
- Service Customer
- Rental Back-Up
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Pay
$18 / hour based on a 25 work week.
Schedule
- Monday: 7:00am - 12:00pm
- Wednesday: 7:00am - 12:00pm
- Friday: 7:00am - 4:00pm
- Saturday: 8:30am - 12:00pm
Qualifications
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
Skills
- Customer Service
- Administrative Support
- Service Customer
- Rental Back-Up
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Pay
$18 / hour based on a 25 work week.
Schedule
- Monday: 7:00am - 12:00pm
- Wednesday: 7:00am - 12:00pm
- Friday: 7:00am - 4:00pm
- Saturday: 8:30am - 12:00pm
Qualifications
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
Skills
- Customer Service
- Administrative Support
- Service Customer
- Rental Back-Up
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Pay
$18 / hour based on a 25 work week.
Schedule
- Monday: 7:00am - 12:00pm
- Wednesday: 7:00am - 12:00pm
- Friday: 7:00am - 4:00pm
- Saturday: 8:30am - 12:00pm
Qualifications
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
Skills
- Customer Service
- Administrative Support
- Service Customer
- Rental Back-Up
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Benefits
- Employee discount
- Retailer savings plan
- Training and development
Pay
$18 / hour based on a 25 work week.
Schedule
- Monday: 7:00am - 12:00pm
- Wednesday: 7:00am - 12:00pm
- Friday: 7:00am - 4:00pm
- Saturday: 8:30am - 12:00pm
Qualifications
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of