Customer Assistant Representative - Montpelier Route 302

About the role

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a high school diploma or GED.
• Must have two years college experience OR at least two years of customer service experience.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English

Qualifications

• Must have a valid, unrestricted U.S. driver's license.

Skills

• Customer Service
• Administrative Support
• Vehicle Maintenance Knowledge
• Damage Reporting

Benefits

• Paid time off
• Employee discount
• Retailer savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Pay

$18 / hour based on a 40 work week. Employees have the opportunity to earn yearly merit increases based on performance.

Schedule

• Monday 6:30am-5:30pm (1 hour lunch break)
• Tuesday 7:30am-5:00pm (1 hour lunch break)
• Wednesday 7:30am-12:00pm (work every other week)
• Thursday 7:30am-5:00pm (1 hour lunch break)
• Friday 7:30am-5:00pm (1 hour lunch break)
• Saturday 8:30am-12:00pm (work every other week)

Location

1246 US RT 302-Berlin Unit 1 Barre, VT 05641

Equal Opportunity Employer/Disability/Veterans

Enterprise Mobility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.