Customer Assistant – Nights

Important checks before you apply: You must have Right to Work eligibility in the UK. The minimum application age for this role is 18, due to the working hours and type of goods (alcohol, etc.) that you may be required to handle.

About the role

As a Customer Assistant on nights, you’ll be the special ingredient that helps our stores run brilliantly by bringing energy to our fast‑paced environment, thriving as part of a team and embracing our commitment to give our customers everything they come to Sainsbury’s for, day in day out.

Responsibilities

• Get the store ready for the day ahead by filling shelves, working at a good steady pace throughout the night and handling a variety of product types.
• Keep your workspace tidy for other colleagues and ensure aisles are clean, presentable and ready for customers the next day.
• Collect and move stock safely from the warehouse to the shop floor, including heavy equipment and containers.
• Work across different parts of the store, which could include chilled and frozen areas.
• Use equipment, handsets and digital systems to complete work accurately and safely.
• Help in other areas when needed, such as picking online orders or serving customers at checkouts once trained and confident.

Requirements

• Friendly and welcoming with genuine enthusiasm for delivering for customers.
• Energy, resilience and a hands‑on approach to handle the physical demands of night work and the impact on well‑being and sleep.
• Committed team player who thrives in a fast‑paced environment and is always willing to support colleagues.
• Flexibility to work across the store and take on new challenges.
• Willingness to learn, develop and try new things to improve service.
• Confidence in learning to use new digital tools and technology.
• Take pride and ownership in work, with good attention to detail, maintaining a clean and tidy workspace and seeking ways to improve the customer experience.

Benefits

• Night‑shift premium – an additional £2.45 per hour for every hour worked between midnight and 5 am (where applicable).
• Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15 % discount at Sainsbury’s every Friday and Saturday.
• Holiday entitlement – based on the hours you work.
• Enhanced Family Leave – maternity, paternity, adoption and more.
• Pension and life cover – company match of 4‑7.5 % of pension contributions and up to 6× life cover.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Other retail savings – discounts on eating out, holidays and at other retailers.
• Physical wellbeing – cycle‑to‑work and bike‑rental schemes, reduced‑price gym access, health/dental cash plans.
• Mental wellbeing – 24/7 access to an Employee Assistance Programme and online wellbeing platform.
• Financial support – interest‑free season ticket loans, pay advance, affordable loans and savings directly from your pay, plus financial wellbeing resources.

Inclusive workplace

Sainsbury’s is dedicated to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. Colleagues may be entitled to enhanced discretionary leave for families, and the company provides resources, mentorship, training, career progression pathways, and internal networks to support diversity, remove barriers, and foster a culture of inclusion and respect. Reasonable adjustments are available during the application or interview stages upon request.