Customer Assistance Representative Sr.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest-growing privately owned automotive rental and leasing company in North America. We are working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers, and deliver administrative support in home city branches or airport locations. Opening available at the Waikiki location.

Responsibilities

• Take incoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assess condition of rental upon return
• Process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• Sell optional protection products, upgrades, fuel options, and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Requirements

• Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work the following schedule: Sun (6am-12pm), Mon & Fri (7am-5pm), off Tues/Wed/Thurs/Sat including holidays
• Must be at least 18 years old

Pay

Starting rate of pay: $19.11/hour based on a 20-29 hour workweek.

Schedule

Part-time position, 20-29 hours per week. Must be able to start at 6am.

Benefits

• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug)
• Training and development