Customer Assistance Representative Sr.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest-growing privately owned automotive rental and leasing company in North America. We are working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, serve customers, and deliver administrative support in home city branches or airport locations. Opening available at the Kailua Kaneohe branch location.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assess condition of rental upon return
• Process returns, check-ins, and exit kiosk transactions
• Market the company while picking up and/or dropping off customers in a safe and courteous manner, assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• Sell optional protection products, upgrades, fuel options, and other additional equipment
• Notify Management of any known vehicle problems and required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties as assigned

Requirements

• Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work 30-39 hours per week Monday - Friday between 6:30am - 5pm
• Must be at least 18 years of age

Pay

$19.11 / hour (based on a 30-39 hour workweek)

Schedule

30-39 hours per week, Monday - Friday between 6:30am - 5pm

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision)
• Life Insurance
• Training and development