Customer Agent I

About the role

Customer Agent I (Grade 10) – part‑time vacancies exist within the MVA Oakland Branch (Garrett County) only. This is an interview‑and‑hire position. All candidates will be invited to interview based on the date the application is received; applications may be kept on file for 12 months. Duplicate applications will not be considered. The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) seeks a dynamic agent focused on delivering premier customer service. The Customer Agent I is the entry‑level customer service position for the MVA, performing a variety of duties and requiring work over six service delivery days (Monday through Saturday), with possible evening shifts to cover service hours.

Responsibilities

• Titling and registering vehicles
• Licensing and monitoring drivers
• Issuing identification cards
• Licensing and regulating vehicle‑related businesses
• Enforcing insurance and vehicle emissions inspection laws
• Investigating for non‑compliance with motor vehicle laws and regulations and other customer support functions

Requirements

• Education: Graduation from a standard high school or possession of a high school equivalency certificate.
• Experience: One (1) year of customer service work experience (education may be substituted at a rate of one year of experience for one year of education).

Skills

• Passion for delivering excellent customer service
• Ability