Customer Advocate Specialist II

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Captures and coordinates services provided to customers according to policies and procedures, and provides customer education as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.
• Assists in new hire mentoring and onboarding by facilitating call observation and providing guidance and feedback.
• Participates in ongoing development and training for departmental growth and personal skill development.

Requirements

• One year of experience in communications, customer service, or a related medical field, or educational equivalency.

Qualifications (Preferred)

• Demonstrated working knowledge of organizational services, locations, specialties, and workflows.
• Demonstrated working knowledge of scheduling and messaging processes and procedures.