Customer Activation Manager | Enterprise

About the role

Ramp's Enterprise CSMs don't manage accounts — they transform how companies run their finances. This is a role for people who have been inside large organizations when change was hard, who speak the language of a CFO, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work.

Responsibilities

• Lead enterprise customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
• Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
• Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metrics
• Run executive-level stakeholder management across multiple layers of a customer org, including C-suite relationships you own independently
• Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
• Help customers understand and adopt Ramp's agentic finance capabilities — positioning new workflows not as features, but as fundamental changes to how their finance team operates
• Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts
• Bring customer insight back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves

Requirements

• Enterprise change management — You've driven workflow adoption inside complex organizations, navigated real resistance from real stakeholders, and have measurable results to show for it. Finance or fintech context is a plus but not required.
• AI fluency as a daily habit — You already use AI tools habitually in your work. You use them to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks. This is how you work, not something you're exploring.
• Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment.
• Financial impact communication — You can walk a CFO through the business case for a workflow change, connect implementation milestones to P&L outcomes, and run executive updates in financial terms, not product terms. A finance background is not required — fluency is.
• Technical acumen — You can hold your own in conversations with Product and Engineering on integrations, APIs, and workflow architecture. You don't need to code, but credibility in technical conversations is what earns you a seat at the table with the full customer stakeholder group.
• 7+ years in enterprise customer success or implementations — You’ve spent enough time navigating complex organizations and senior stakeholders that it’s second nature. You know how to move an enterprise, not just support one.

Qualifications

• Agentic workflow experience — You've helped customers adopt AI-powered or agentic workflows at scale. You understand what friction looks like in practice and what makes transformation actually stick.
• Finance domain depth — Exposure to FP&A, accounting software ecosystems (Netsuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows. Accelerates credibility with Ramp's customer base.
• Demonstrated commercial impact — You can point to expansion, retention, or time-to-value outcomes with specific metrics attached — not described in general terms.
• Background at an AI-first or AI transformation company — not just a company that uses AI, but one where rethinking workflows around it was part of the product or culture.
• High-growth or startup experience (comfort operating in ambiguity and rapid change).
• C-suite relationships built and maintained independently, without relying on a sales counterpart.

Skills

• Strong communication skills, both written and verbal, to articulate complex ideas to non-technical audiences
• Ability to work independently and as part of a team
• Experience with project management tools and methodologies
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple projects simultaneously

Benefits

Full-time Ramp Employees (Global)

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• United States: 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Canada: Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Pay

For candidates located in NYC or SF, the pay range for this role is $163,000 - $262,000. For candidates located in all other locations, the pay range for this role is $147,000- $236,000.

Schedule

Full-time