Customer Acquisition Manager, ISV

About the role

AWS is expanding its North American Outbound Customer Acquisition Sales team in Austin. As a Customer Acquisition leader, you'll manage a team of representatives to generate high-quality sales opportunities and accelerate customer growth. You'll collaborate with cross-functional teams to drive AWS service adoption and market expansion. Your role involves strategic planning, stakeholder management, and developing early career talent through coaching and mentoring. You'll focus on helping your team exceed KPIs, build sales and leadership skills, and advance within AWS Global Sales. This position is crucial for pipeline generation, customer acquisition, and fostering a talent development flywheel across the organization. Success will be measured by building an operationally excellent team. You will rely on data and analysis provided by operations teams, but also self-generated, to dive deep into performance trends and inform decisions to produce successful outcomes. As a manager, you will be responsible for upholding Amazon’s goal of Striving to be Earth’s Best Employer through effective hiring, people management, coaching, and culture building. The team values diverse experiences and encourages applicants from non-traditional backgrounds. AWS promotes an inclusive team culture through employee-led affinity groups, events like Conversations on Race and Ethnicity (CORE) and AmazeCon, and provides mentorship and career growth resources. Work-life balance is emphasized, with flexibility to support success both at work and at home.

Responsibilities

• Manage team in building qualified sales pipeline through prospecting and early customer conversations.
• Identify challenges and develop scalable solutions for the team and broader organization.
• Coach and develop early career talent in sales skills and Amazon Leadership Principles.
• Act as a trusted advisor on Customer Acquisition to sales leaders and cross-functional teams.
• Manage team performance against KPIs including outbound calls, meetings scheduled, and opportunity creation.
• Continuously develop technical knowledge and understanding of customer business issues.
• Contribute to broader Customer Acquisition initiatives like culture-building and new tool piloting.

Requirements

• Bachelor's degree, or 3+ years of equivalent experience
• Experience in leadership roles in sales operations, sales strategy, finance, business development, or other related fields

Qualifications

• 5+ years of technology sales, or 5+ years of people leadership experience
• Experience in full sales cycle, technology sales, sales engineering/consulting or equivalent business development
• Familiarity with GenAI and the ability to coach its positioning in customer conversations
• Experience leading an outbound, demand generation, or high volume sales team operating to defined SLAs

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. The package also includes sign-on payments, restricted stock units (RSUs), and sales incentives.

Pay

The base salary range for this position is $134,200.00 - $181,500.00 USD annually (applicable to Austin, TX; Arlington, VA; Seattle, WA). Final compensation will be determined based on experience, qualifications, and location.