Customer Accounts Specialist I

This is a full-time, hybrid position.

About the role

Responsible for ensuring excellent responsiveness to customer inquiries regarding payment, insurance, membership and/or general information. Life EMS Ambulance is dedicated to being the very best in all that we do, and that begins with our team. We are committed to creating a rewarding work environment for all of our associates, which is reflected in our national and regional recognition as one of the "Top 100 Best & Brightest Workplaces." We strive to provide the best patient care and service excellence.

Responsibilities

• Ensure daily customer happiness.
• Serve as part of a Customer Service team within the Life EMS Customer Support Center and be responsible for ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer inquiries.
• Perform customer service activities, such as handling various self-pay and insurance billing and collection inquiries, requests, and related functions as part of the revenue cycle process.
• Demonstrate a high level of knowledge regarding company products and services provided by Life EMS to answer questions effectively and provide troubleshooting as needed.
• Provide year-round support to existing Lifecare+ members and answer inquiries for those interested in joining the Lifecare+ membership.
• Perform communication and follow-up processes related to customer service and ensure such activities are submitted timely, tracked, trended, and reported to key stakeholders.
• Follow HIPAA guidelines at all times to protect customer PHI.
• Complete other projects and duties as assigned.

Requirements

• Must have a high school diploma or G.E.D.
• Must have a minimum of one year of previous customer service experience in the medical field.
• Ability to type 40 WPM.
• Excellent phone etiquette.
• Accurate, basic typing skills and computer operation knowledge, including knowledge of Microsoft Word and Excel.
• Must pass all Life EMS pre-employment requirements as outlined in the Conditional Offer of Employment.
• Must demonstrate positive, respectful behavior in dealing with people at all levels.
• Must be interviewed by a Life EMS designee.

Physical Demands

While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay

$20.24/hr

Benefits

• Medical, dental, and vision insurance.
• Paid time off – two weeks of vacation time within your first year.
• Tuition assistance for EMT and Paramedic schooling.
• Free continuing education classes.
• Life Insurance that is free coverage up to $40,000 for an associate (additional coverage is available).
• Flexible spending accounts for medical and child care.
• Long-term and short-term disability insurance.
• 401k retirement plan.
• Length of Service Bonuses.
• Free vaccinations.
• Uniforms are provided and an annual boot allowance.
• Associate Assistance Program with free counseling sessions for associates and their family members.
• Wellness Activities.