Customer Accounts Manager
We are Aaron’s—an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment.
About the role
Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. In this role, you will strategically influence team performance to help customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Responsibilities
- Attain and maintain customers’ accounts, including updating customer information in the store computer system and documenting all customer payment appointments
- Assist General Manager with operational functions, such as account recommendations, payment frequency, and payment history to monitor accuracy
- Act as second-in-command to the General Manager
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures
- Contact customers who have not renewed merchandise agreements
- Maintain customer contact over the phone and through home visits
- Update customer information and ensure accuracy
- Manage the entire accounts staff to achieve daily, weekly, and monthly department goals
- Clean and certify merchandise in the cleaning station for all personally returned items
- Complete and maintain weekly vehicle maintenance sheets and route sheets daily
- Load, secure, and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Perform any other reasonable duties requested by management
Requirements
- At least 21 years old (United States) or 18 years old (Canada)
- Valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record) (United States)
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work a schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all store functions and multitask
- Proper telephone etiquette
- Commitment to upholding the Aaron’s Brand and protecting company assets
- Maintain a professional appearance
- Proficient computer skills
Skills
- Strong ability to connect and relate well to people
- Demonstrated empathy and active listening
- Ability to successfully navigate difficult conversations
- Strong leadership, multitasking, organizational, and negotiation/persuasion skills
- Passion for making a real difference in the lives of others
Pay
The salary range for this role is $17.75 to $18.50 per hour. This position is also eligible for incentive pay based on performance.
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental, and vision insurance
- 401(k) plan with company contribution matching