Customer Accounts Advisor

About Aaron’s

Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide team members with opportunities to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is a career with purpose, focused on positively influencing people’s lives.

About the Role

Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will build relationships with customers over the phone and face-to-face to help bring them one step closer to ownership.

The salary range for this role is $12.00 to $13.00 per hour, with eligibility for incentive pay based on performance.

Responsibilities

• Attain and maintain customers’ accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
• Engage in direct contact with customers who have not renewed their lease agreement(s) through in-home visits and phone calls.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all personally returned items.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect product in the company vehicle and safely operate it.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Requirements

• At least 21 years old (United States) or 18 years old (Canada).
• Valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR (driving record).
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively and perform all store functions.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Skills for Success

• Ability to connect and relate well to people.
• Demonstrate empathy and listen attentively.
• Explain things simply and easily.
• Successfully navigate difficult conversations.
• Strong multi-tasking, organizational, negotiation, and persuasion skills.
• Share Aaron’s purpose and passion for making a real difference in the lives of others.

Benefits

Aaron’s offers a distinctive benefits package, including:

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Benefits vary based on full-time and part-time employment status.