Customer Accounts Advisor

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to preserve all substantive info. Let's parse the posting. Content: - Intro: "We are Aaron’s - an industry leader ...". This is about company. Could be "About the role"? Actually "About the role" maybe includes description of role. The posting includes "Customer Accounts Advisor" description: "Aaron’s Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product. As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise." Also "What We Offer" includes benefits list. Also "Skills For Success" list. Also "Essential Duties And Responsibilities" list. Also "Required Qualifications" list. Also "Preferred Qualifications" list. Also "About Aaron’s" paragraph. Also Pay: "The salary range for this role is $13.25 to $14.00 per hour*. This position is also eligible for incentive pay based on performance." Also schedule: "Able to work a schedule of hours varying from 8:00 am to 9:00 pm." Also "Sunday off plus one day off during the week. All locations are open six (6) days per week." Also benefits list: On Demand Pay, Career Advancement, Paid time off, Sunday off plus one day off, Medical/dental/vision, HSA/FSA, 401(k) match, Employee Assistance Program, Employee Purchase Program. Also note: "Benefits vary based on full-time and part-time employment status." That's a note. We need to decide sections. Potential sections: - About the role: Could include description of role (the paragraph about serving as coaches, building relationships, etc.) plus maybe "What We Offer"? But "What We Offer" is benefits. So separate. - Responsibilities: Essential Duties And Responsibilities. - Requirements: Could combine Required Qualifications and maybe schedule? But schedule is separate. - Qualifications: Could be Required Qualifications? Actually "Required Qualifications" is a heading; we could map to "Requirements". "Preferred Qualifications" could be under "Qualifications" or "Skills"? But we have separate "Skills" section for Skills For Success. Thus: - About the role: Intro paragraph about Aaron's and role description. - Responsibilities: Essential Duties And Responsibilities list. - Requirements: Required Qualifications list. - Skills: Skills For Success list. - Benefits: Benefits list (What We Offer). - Pay: Salary range and incentive pay. - Schedule: Schedule info (hours varying 8am-9pm, Sunday off plus one day off, six days open). We also have "About Aaron’s" paragraph at end; could be part of About the role or separate "About the company". But we only have allowed headings; we could include it under About the role as extra context. We must not create sections with filler like "commensurate with experience". Not needed. We must not repeat job title as heading. We must not include boilerplate like EEO etc. Remove that. We must preserve all substantive info; we need to include all details from lists. Let's extract each. **About the role**: Combine intro and role description. Intro: "We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose." Role description: "Aaron’s Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product. As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise." Also maybe include "What We Offer"? No that's benefits. Thus About the role paragraph(s). **Responsibilities**: Essential Duties And Responsibilities list: - Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals. - Maintain accurate customer account records in the store system, including payment appointments and account history. - Build strong customer relationships to support ownership goals and drive sales. - Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required. - Assist with merchandise returns and guest deliveries as directed by management. - Maintain accurate daily route sheets and weekly maintenance sheets. - Loading, appropriately securing product and safely operating the company vehicle. - Clean and certify returned merchandise. **Requirements**: Required Qualifications list: - Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada. - Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record). - Must be able to be DOT certified, if required in location of position. - Able to work a schedule of hours varying from 8:00 am to 9:00 pm. - Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate. Note: schedule also appears here; but we also have schedule section. Might duplicate; but we need to preserve all info. Could keep schedule in Requirements but also have separate Schedule section? Might be redundant. Better to put schedule info in Schedule section, and maybe remove from Requirements? But we must preserve all substantive info; we can keep it in both places? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication, but better to avoid redundancy. However schedule is also listed under Required Qualifications; we could keep it there and not have separate Schedule section, but we need to include Schedule section only if posting has real specific content for it. The posting does have schedule info (8am-9pm, Sunday off plus one day off, six days open). So we should have a Schedule section. The Required Qualifications also includes schedule; we could keep it there as part of qualifications but also include in Schedule. Might be okay but could be considered duplication. However we could move schedule info to Schedule section and remove from Requirements to avoid duplication, but then we would lose that piece from Requirements unless we keep it elsewhere. The instruction says preserve all substantive information; we can keep it in Schedule section and not repeat in Requirements. That's still preserving. So we should extract schedule info from Required Qualifications and put under Schedule, and not include it in Requirements. Thus Requirements list will be: - Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada. - Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record). - Must be able to be DOT certified, if required in location of position. - Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate. **Skills**: Skills For Success list: - Strong interpersonal and communication skills. - Ability to demonstrate empathy and listen attentively. - Ability to explain information clearly and handle difficult conversations. - Strong multitasking, organizational, negotiation and persuasion skills. - Uphold the Aaron’s Brand and protect company assets. - Passion for making a positive difference in customers’ lives. **Benefits**: What We Offer list (benefits): - On Demand Pay through Dayforce Wallet – request pay you’ve earned in between paydays. - Excellent Career Advancement Opportunities - Paid time off, including vacation, sick and holidays. - Sunday off plus one day off during the week. All locations are open six (6) days per week. - Medical, dental and vision insurance – Select the plan that best suits you and your family. - Health Savings Account and Flexible Spending Accounts - 401(k) Plan with contribution matching. - Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members. - Employee Purchase Program Note: "Sunday off plus one day off during the week. All locations are open six (6) days per week." This is also schedule info; but we already have schedule section. Might duplicate. However it's part of benefits list; we could keep it there as benefit. But schedule section also includes similar info. To avoid duplication, we could keep schedule section focusing on hours (8am-9pm) and maybe note Sunday off etc. But the benefit list includes Sunday off etc. We could keep schedule section with hours varying 8am-9pm, and note that schedule includes Sunday off etc. But we need to preserve all info; we can keep schedule section with hours and also note Sunday off etc. The benefit list also includes Sunday off etc; we could keep it there as benefit. Duplication may be okay but maybe better to avoid. However the instruction: "Prefer a few substantive sections over many thin ones." Duplication may be considered thin? Not sure. I'd keep schedule section with hours varying 8am-9pm and note Sunday off etc as part of schedule. Then benefits list can exclude that line. But we must preserve all substantive info; if we remove that line from benefits, we still have it in schedule, so preserved. So we can omit that line from benefits. Thus Benefits list: - On Demand Pay through Dayforce Wallet – request pay you’ve earned in between paydays. - Excellent Career Advancement Opportunities - Paid time off, including vacation, sick and holidays. - Medical, dental and vision insurance – Select the plan that best suits you and your family. - Health Savings Account and Flexible Spending Accounts - 401(k) Plan with contribution matching. - Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members. - Employee Purchase Program **Pay**: Salary range and incentive pay. - The salary range for this role is $13.25 to $14.00 per hour*. This position is also eligible for incentive pay based on performance. Also note: "Note that the pay range provided above is the lowest to highest rate we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. ..." That's substantive but maybe considered boilerplate? It's about pay range disclaimer. Might be considered substantive but could be considered boilerplate? It's a disclaimer about pay range. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is a legal disclaimer about pay range; could be considered legal boilerplate. Might be removed. However it's substantive about pay range. But it's a disclaimer; might be considered legal. I'd err on side of removing legal boilerplate. The instruction says remove legal boilerplate. So we can omit that paragraph. Thus Pay section just includes salary range and incentive pay. **Schedule**: Hours varying 8:00 am to 9:00 pm. Also Sunday off plus one day off during the week. All locations are open six (6) days per week. We could phrase: "Work schedule varies from 8:00 am to 9:00 pm. Employees receive Sunday off plus one additional day off each week; locations are open six days per week." **About the role** also could include the "About Aaron’s" paragraph at end. That is about company. Could be included under